Refund & Cancellation Policy

This policy explains how cancellations, subscription refunds and payment-related requests are handled for OmniUPI services.

1. Subscription Cancellation

You may request cancellation according to the applicable plan terms. Cancellation normally prevents future renewals but does not automatically create a refund for a period already used, except where required by law or expressly promised.

2. Trial Period

If a free trial is offered, its duration and eligibility are shown during signup. Trial access may be limited or withdrawn in cases of suspected abuse, duplicate accounts or security concerns.

3. Refund Eligibility

Where a refund is available, eligibility may depend on duplicate charges, billing errors, service unavailability attributable to OmniUPI or another circumstance covered by the applicable commercial terms.

4. Payment Failure

A failed, pending, reversed or rejected payment is not automatically a successful charge. If a bank or payment provider shows a debit while a transaction remains unsuccessful, the customer should follow the applicable provider's reversal or dispute process. OmniUPI can assist with available transaction references.

5. Merchant Refunds

Refunds for goods or services sold by a merchant are generally the responsibility of that merchant unless a separate agreement states otherwise.

6. How to Request a Refund

Include the account email, transaction or reference ID, amount, date and reason for the request. Additional information may be requested to verify the transaction and prevent fraudulent claims.

7. Processing Time

Approved refunds are initiated through the relevant billing or payment channel. The time for funds to appear may depend on the bank, UPI participant or payment provider.

8. Contact

For refund or cancellation requests, use the Contact Us option on OmniUPI or the support facility available in the merchant dashboard.