SUPPORT & GRIEVANCE

Contact Us

Effective: 18 August 2026 · Last updated: 18 August 2026

Contact OmniUPI for account, integration, billing, payment, privacy, security and merchant-service questions.

Support: For the fastest assistance, use the Support Ticket feature available in the merchant dashboard where enabled.

1. Account & Integration Support

For login, account, API, integration or merchant-dashboard issues, provide the account email and a clear description of the issue.

2. Payment Issues

For payment-related complaints, include the transaction or reference ID, date, amount and a short description. Never send your UPI PIN, password, OTP, CVV or other authentication secret.

3. Privacy & Data Requests

For privacy questions or requests concerning access, correction or deletion of personal information, contact us through the available support channel with enough information to verify the request.

4. Security Reports

If you believe an account has been compromised or discover a security vulnerability, report it promptly through the available support channel and do not publicly post sensitive credentials or personal data.

5. What to Include

For faster assistance, provide the email used for the account, relevant reference IDs, safe screenshots where useful and the exact error message. Do not include passwords, OTPs, UPI PINs or secret API keys.

6. Response

We aim to review support requests within a reasonable period. Payment, bank, verification and third-party issues may require additional time because they can depend on external systems.

7. Merchant Dashboard

Where available, the merchant dashboard Support Ticket feature is the preferred channel for account-specific requests because it helps us associate the request with the correct account.